4F, No.C10, Huachuang Animation Industrial Park, Jinshan Avenue, Shiqi, Pan Yu District,
Guangzhou City. China (Mainland)
Provide ODM or OEM services, if purchased from sunphor, conforms to the manufacturer’s specifications and will be free from defects in workmanship and materials for a period of 2 years (24 months) from the date of original purchase.
1) During the warranty period, should your SUNPHOR product prove to be defective, free to call or email us for warranty repair instructions. 2) We have service technician provide telephone or email diagnostic service to you. Customer's satifactory is our permanent principle. 3) Regarding to the defective product, we will exchan ge the spare parts without charge for parts or labor. And the broken product or spare parts don’t need to be sent back to us, we will send new ones with your next order.
QUALITY CONTROL AND MARKET
1.Certifications: ISO9001,ISO1004, CE, FCC, ROHS,CB,CCC 2.QC Staff: 12 QC employees with more 5 years experience will guard our products quality before goods are sending out. Meanwhile our 10 engineers is ready to provide momentarily the most professional technology and customization for you. That is why we always stay ahead of the competitors. 3.Material: Intel CPU,Industrial mainboard,New ABS material of shell,Original Sharp LCD,SMT electronic manufacture,Print machanism imported from Seiko. 4.Market :USA, Canada, Bolivia,Ecudor, Colombia, Argentina, Brazil, Chile, RussiaAustralia,China,Romania,France,Germany,Ghana,Morocco,SouthAfrica,Argeria,Vietnam,Philippines,Thailand etc
F A Q
1. How will you control product quality?
We strictly control every detail of production, and every product is inspected by our QC team before delivery. Moreover, our production is abided by ISO9000, 3C, FCC, CB, CE and EMC.
2. Can you send samples for confirmation? Are they free?
Yes, of course, but sample fee is not for free.
3. What about delivery time?
Generally, production needs 7 to 15 days. And it also depends on product and quantity.
4. Can customize, modify and develop products according to the design drawing?
Yes, we provide OEM service and can customize products according to the drawing.
5. Whether the price reasonable?
With factory, we promise to provide reasonable and cost-effective price.
6. What about terms of payment?
Payment terms: T/T, west Union and L/C, etc.
7. Can you tell me something about product materials and workmanship?
We adopt environmental protection materials, and they are harmless to human being.
8. Can you list the products of your company?
Epos, touch Pos, receipt printer, cash box and barcode scanner.
9. If found quality problems, what should I do?
You can replace for a new one or we provide repair for you within 30 days for free.
10. What about minimum order quantity?
We have no limit for MOQ, so you can even buy only 1 piece.